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Microsoft hit by Office 365 login issues in A/NZ

'Transient error' leaves services inaccessible.

Microsoft has confirmed login issues with Office 365 for users in Australia and New Zealand, with thousands reporting problems.

Users of the online productivity suite and Microsoft's hosted Dynamics customer relationship management (CRM) logged several thousand instances of issues via DownDetector and Twitter on Monday morning. "Monday morning in APAC, 7000+ employees in our Business are unable to authenticate on O365 to any services. We work in healthcare. This is not acceptable," one user tweeted.

The company confirmed the problems in a service health notification, noting that they only impact its Oceania region.

“Users may receive an error when attempting to access Microsoft 365 services,” the company said. “Users may [see] the following error message: ‘AADSTS90033: A transient error has occurred. Please try again’.”

Inaccessibility to Office 365 appears to be the result of problems with Azure Active Directory, though Microsoft's Azure dashboard shows no specific problems in the region.

Microsoft initially directed users to a status advisory hosted on its admin portal, however most users were unable to authenticate to view it.

Users starting reporting recovery of services at around 11.40am.

Microsoft said just before midday that it had "redistributed traffic in the affected infrastructure and have confirmed that service has been restored", though some users continued to report inaccessibility issues. Office 365 last had an outage coinciding with Microsoft CEO Satya Nadella's visit to Australia in November last year.

It also had similar accessibility issues, albeit on a global scale, in January 2019 and in late 2018.




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